Terms & Conditions

1. General
1.1. Definitions
1.1.1. Lessor: Lessor is Arctic Campers AS Ramberg Norway
1.1.2. Driver: Driver is the renter of the vehicle. An additional co-driver is a driver, too.
1.1.3. Vehicle: Any car, camper, mini camper or Arctic Camper rented out by the lessor.
1.1.4. Period of rental: The period of rental starts with the handover of the vehicle. The period of rental ends with the lessor confirming the handover back to the lessor. This will take place during business hours of the lessor.
1.1.5. The Driver (renter) has read, understood and accepted these terms and conditions. The driver confirmed this with signing the rental contract. A copy of the contract including these terms and conditions is given to the driver.

2. Driver
2.1. Age: The driver must be 21 years of age at the day signing the rental contract.
2.2. License: The driver must show an unrestricted driving license which allows him to operate the vehicle. The license must be issued to the driver for at least one year an must be showed on the day signing the contract. The license must be readable in english language. If the license in not readable in english, the driver has to show an international driving license.

3. Payment
3.1. The vehicle rent must be paid by credit card. No other forms of payment are accepted. The full amount will be charged to your credit card at the time of booking. All prices are in NOK including VAT (mva). The card information will be used and stored for the payment process and accountancy by Arctic Campers AS and the payment provider DIBS AS, Oslo.
3.1.1. We accept credit cards from Visa  Mastercard and Maestro
3.2. Deposit on arrival. When picking up you camper, you will have to do a deposit payment. The deposit has to cover your self risk fee. The deposit will be charged from your account and will be refunded 10 working days after camper return and every balance due setteled. Arctic Campers AS is not accountable for exchange-rate fluctuations during this time.
3.2.1. Additional cost: All expected und unexpected costs and charges during the rental period including extra insurance, damages, repairs, tolls, tank refill, parking tickets or speeding tickets
3.2.2. Deposit return. The deposit will be credited back to your card 10 days after your camper return. If any aditional costs have to be withhold, the remaining amount will be returned by money transfer after the incedent is cleared.
3.3. Cancellation: A cancellation has to be send by email to rental@arcticcampers.no.
3.4. Cancellation by lessor. Arctic Campers AS can cancel any reservation/booking in case of over booking or any other reason. In this case, the full amount will be refunded without any additional costs or fees.
3.5. Cancellation fees: A cancellation fee will be charged to the drivers credit card. The minimum cancellation fee is 1.500,- NOK and will be charged with any cancellation. The amount of the cancellation fee depends on the date of cancellation (days prior to the beginning of the rental) and graduates as follow.
28 to 22 days = 50% of total amount of the rental
21 to 15 days = 75% of total amount of the rental
14 or less days = 100% of total amount of the rental
3.6.: One way rentals are obligated. Changes have to be approved by Arctic Campers per email before the rental period starts. The relocation fee is not refundable in any case.

3.7. Cancellation in case of governmental travel restrictions in Norway. If the Norwegian government is restricting entering the country for fully vaccinated travelers due the current Covid-19 situation, Arctic Campers AS gives you the possibility to change your booking into a voucher. The voucher have to be requested 48 hours before the pick up time and have the be requested by email (rental@arcticcampers.no). The voucher will hold the full amount of your paid rental fee. This amount can be used to book a new camper van in the following 3 years from your initial pick up date. Current travel restrictions can be seen on the government website: https://cutt.ly/OjdcFXI

3.8. Bookings paid by Covid-19 voucher can be turned into vouchers again, see 3.7.

4. The lessee will return the automobile:

4.1. With all attachments, including tires, tools, documents, maps and other items that were in or on the vehicle at the start of rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing the lessee agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his or her credit card. The same applies if extra parts that came with the vehicle are missing upon the vehicle’s return or if returned in an unsatisfactory condition, i.e. these items will be charged to the lessee´s credit card.

4.2. On the date and time specified by the lease, unless otherwise agreed later. If the lessee does not return the automobile at the time agreed upon in this lease, or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee's cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor will demand up to 24-hours rental under the terms of this lease and a fine of 1500 kr.

4.3. If the lessee violates the terms of this contract the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee´s cost.

4.4. The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the automobile. If the lessee drops off the vehicle at a different location than stated in this rental agreement the lessor is allowed to charge the lessee according to the lessor’s price list for costs incurred from retrieving the vehicle. If the vehicle is not returned with a full fuel tank the lessor is authorized to charge the lessee for refuelling the vehicle according to the lessor’s price list. The lessee is liable for damage resulting from use of the automobile for which no compensation will be paid by the insurance company. This includes damages to the automobile and/or injury to passengers due to the following:

4.4.1. Off-road driving. For example in paths and tracks, on beaches, in areas only accessible during low tide or in other trackless areas.

4.4.2. -

4.4.3. Driving under the influence of any intoxicants.

4.4.4. Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the lessee.

4.4.5. Driving in banks of snow and ice.

4.4.6. Vehicle use that contravenes norwegian law and/or the provisions of the lease.

4.4.7. In the event of a collision or accident, the lessee shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the lessee may not leave the scene before the police have arrived.

4.4.8. The number of kilometers (km) that the vehicle is driven while this lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease.

4.4.9. The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle.

4.4.10. The lessee agrees to pay the lessor, upon request:

4.4.10.1 A deposit amounting to the estimated cost of hiring the vehicle.

4.4.10.2. Any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, without regard to the condition of the vehicle, the roads or the weather.

4.4.10.3. The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories, or to put the vehicle up as any kind of security, without the prior consent of the lessor.

4.4.10.4. The lessee is liable for all parking meter charges, toll road charges and fines for breaking traffic laws.

4.4.10.5 The lessor reserves the right to collect a charge from the lessee where the lessor has to pay fines for the lessee and/or inform the authorities about the lessee because of traffic violations. The exact amount due will be according to the lessor´s price list, and will be charged against the lessee´s credit card.

4.4.10.6. The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it.

5. Obligations of the Lessor:

5.1. The lessor undertakes to supply the vehicle at the agreed time and to see that it meets the demands made for it.

5.2. If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damage is minor, the lessor is authorized to have repairs done on the vehicle after obtaining the lessee's consent.

5.3. The lessor shall inform the lessee of the content of this agreement, particularly as regards the obligations that the lessee undertakes by signing it.

5.4. The lessor shall inform a foreign lessee of norwegian traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the dangers stemming from animals on the roads.

5.5. If the lessor wants to limit use of the vehicle with regard to its equipment and/or road conditions, this shall be done in writing when this lease is signed.

6. Insurance:

6.1. The lessor undertakes to maintain valid liability insurance for his business operations.

6.2. The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.

6.3. Third-party liability insurance will consist of the amount stipulated by norwegian law at any given time.

6.4. The lessee can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss.

6.5. The CDW and SCDW do not cover the following:

a. Intentional damage or damage due to gross negligence on the part of the driver.
b. Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
c. Damage due to race or test driving.
d. Damage due to war, revolution, civil unrest, riots.
e. Water damage to the vehicle.
f. Holes burned into seats, carpets, or mats.
g. Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
h. Damage caused by driving on rough roads to the vehicle's transmission, drive, parts that are in or attached to the chassis; damage to the chassis resulting from the vehicle scraping the surface on rough roads and as a result of ridges being left by road graders and by stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
i. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs.
j. Damage caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle.
k. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
l. Lessors loss as a result of the vehicle being stolen.

6.6. In other instances, reference is made to the general conditions for CDW and SCDW insurance.

7. General provisions:

7.1. The Lessee confirms with his or her signature to this rental agreement that he or she received the vehicle and attachments in sound condition.

7.2. Signing this rental agreement is equal to lessee´s signature for a credit card transaction due to payments of charges which lessor charges to lessee’s credit card and is rightfully claimed by lessor according to provisions of this rental agreement.

7.3. This lease agreement shall always be kept in the vehicle during the term of the lease.

7.4. Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

7.5. Norwegian law applies to agreements made on the basis of the terms cited above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. If legal disputes arise concerning this lease agreement, they will be heard before the lessor's legal venue.

7.6. It should be pointed out that disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Norwegian Consumers Association and the Norwegian Travel Industry Association.